Why do I have to add a mobile number?

Ensuring that your phone number information is added and up-to-date enhances your experience with our services and enables us to serve you better by keeping you informed and connected.

Including your phone number serves several purposes, ensuring a smoother experience and enhanced security. Here's why it's important:

1. Easy account recovery: Providing a validated phone number enables us to verify your identity quickly and securely in case you need to recover your account. This helps prevent unauthorised access and ensures that you regain access to your account efficiently.
2. Communication: In some cases, our medical staff may call you using the phone number you added to your profile. For example, when they are unable to reach you via the call in the app.
3. Ensuring accurate communication: Validating your phone number helps ensure that important communications such as revisits and prescriptions reach the right recipient. It reduces the risk of errors due to misspelled or incorrect phone numbers, ensuring that you receive timely updates and information regarding your healthcare needs.

For further details, please see our Privacy Policy.